Common Queries
What is a medical referee?
A medical referee is a qualified healthcare professional appointed to assess the clinical suitability of a cremation permit application based on medical documentation and statutory requirements.
Who can submit a case?
Certa provides medical referee support specifically for funeral directors. We do not accept submissions from the general public or families directly.
What documents are required?
Required documents typically include the cremation application form, a completed medical referral, and any clinical reports or specialist assessments provided by the attending physician.
How long does a review take?
Processing times vary depending on the complexity of the clinical case and the completeness of the submitted documentation. Certa provides prompt administrative review.
Does Certa operate across NSW?
Yes, Certa is based in the Northern Rivers and accepts suitable electronic referrals from funeral directors across New South Wales, subject to individual case requirements.
What happens if more information is required?
If additional clinical information is needed, Certa will contact the funeral director directly to request the missing documentation to ensure a complete assessment.
How do we pay for the service?
Certa offers flexible billing options including pay-per-case fees or approved account billing for funeral homes that wish to manage their clinical costs through their own accounts.
Is our information secure?
Medical and personal information is treated with the highest level of sensitivity. Certa is implementing robust security controls and privacy protocols for all submissions.
Can we speak to someone directly?
Yes, you can contact Certa directly via our secure submission portal or through the general enquiry form to discuss your specific clinical requirements.